FAQs

FAQs – Kaynaturalz Skincare: Your Guide to Glowing Skin

Welcome to Kaynaturalz, where we believe skincare should be clean, effective, and rooted in nature. Below are some of our most frequently asked questions to help you navigate your journey with us.

1. What makes Kaynaturalz different from other skincare brands?

At Kaynaturalz, we’re committed to using natural, skin-loving ingredients free from harsh chemicals, parabens, and sulfates. Each product is handmade in small batches to ensure freshness, quality, and effectiveness—always with your skin in mind.

2. Are Kaynaturalz products cruelty-free?

Yes! We are a cruelty-free brand. None of our products or ingredients are tested on animals.

3. Are your products safe for sensitive skin?

Many of our formulations are gentle and suitable for sensitive skin. However, we always recommend reviewing the ingredient list and doing a patch test before full application. If you have specific skin conditions or concerns, please consult your dermatologist.

4. How soon will I see results from using your products?

Skincare results vary by person. Some customers notice changes in just a few days, while others may take a few weeks. Consistency is key—give your skin time to adjust and thrive with your new routine.

5. What skincare routine do you recommend?

A simple and effective routine includes:

  • Cleanse: Remove dirt and impurities

  • Treat: Apply serums or targeted treatments

  • Moisturize: Hydrate and nourish the skin

  • Protect: Apply SPF daily (AM only)

6. Can I mix and match products from different collections?

Absolutely! Our products are formulated to work well together. Feel free to build a routine based on your skin’s unique needs. You can also take our Skincare Quiz for a personalized recommendation.

7. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and estimated delivery times will be calculated at checkout based on your location.

8. What is your return and refund policy?

Due to the handmade nature of our products and hygiene standards, we do not accept returns or refunds. All sales are final.
If you receive a damaged or defective product, please contact us within 48 hours of delivery with a photo and your order number, and we’ll be happy to assist.

9. What if my package is lost or stolen?

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend checking with your neighbors or local USPS office. You may also file a claim directly with USPS at usps.com/help/claims.htm.

Have another question?

Our team is here to help!
📧 Email: customer.support@kaynaturalz.com
⏱ Please allow up to 48 business hours for a response.